1. Introduction
Or Ligne Studio attaches great importance to the protection of personal data. This privacy policy aims to clarify the rights and obligations of Or Ligne Studio and its clients.
As part of its activities, Or Ligne Studio provides its clients with an e-commerce service accessible from the website Or-ligne.studio.
To deliver its services, Or Ligne Studio collects personal data from individuals. This data is collected through the Studio’s website, mobile applications, by phone, directly at the Studio, or upon receipt of paper orders.
This page is intended to provide you with complete information regarding how Or Ligne Studio uses its clients’ personal data.
As the Data Controller, Or Ligne Studio undertakes to comply with the provisions of Regulation (EU) 2016/679 of April 27, 2016, relating to the protection of personal data (hereinafter referred to as “GDPR”).
In the personal data collection forms on the website or in paper format, clients are informed whether the provision of certain fields is mandatory or optional. If mandatory fields are not completed, Or Ligne Studio may not be able to provide its services.
2. Data Collected
Data Ownership
The Client remains the owner of the data processed through the services offered by Or Ligne Studio.
In accordance with GDPR provisions, the Client remains solely responsible for such processing.
Data Storage Location
Client data is hosted on one or more sites located in France.
We use the hosting provider O2Switch, 222–224 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand, France (SARL, €7,500 capital — RCS: Clermont-Ferrand — SIRET: 510 909 80700016 — VAT: FR35510909807).
The O2Switch brand is registered with the INPI under number 09 3 645 729.
Types of Data Collected
In connection with the subscription to and delivery of services provided by Or Ligne Studio, the following categories of data may be collected:
- Identification data: IP address, name, surname, postal and email addresses, phone number, client ID, SIRET number, intra-community VAT number.
- Billing and/or payment data: bank details, payment method, credit card reference.
- Customer relationship data: support requests and correspondence with the client.
Or Ligne Studio uses this data for contract execution, account security, and to comply with legal obligations related to the identification of online content creators (Decree No. 2021-1362 of October 20, 2021).
This includes account management, installation, maintenance, service delivery, customer support, billing, dispute resolution, and debt collection (including through third parties).
These data are retained for the time necessary to manage the contract and/or for the legally required duration. Without this data, Or Ligne Studio could not properly perform its services.
Or Ligne Studio may also process this data under its legitimate interest, to evaluate and improve its services, develop new offerings, and conduct loyalty, marketing, or survey campaigns.
Purchase Data
To receive support for our products and services, you must provide one or more purchase codes and/or invoices. This data is required for us to provide customer assistance.
Contact Form
Information submitted through our website’s contact form is sent to the official Or Ligne Studio email address.
These submissions are used solely for customer service purposes and are never shared with third parties outside Or Ligne Studio’s direct partners — namely, Spot Studio and the Papyrus agency.
Google Analytics
We use Google Analytics to generate anonymous usage reports.
No personal data is stored.
If you wish to prevent Google Analytics from tracking your behavior on our website, please use this link: Google Analytics Opt-out.
Use of Personal Data
We use your personal information for the following purposes:
- Account creation, verification, and login;
- Purchases, orders, and deliveries on the e-commerce platform;
- Providing technical support;
- Sending updates or service notifications;
- Monitoring account activity to prevent fraud and ensure data security;
- Ensuring the proper performance of administrative functions.
If we wish to use your data for other purposes, we will request your explicit consent beforehand.
3. Embedded Content
Pages on this site may include embedded content (e.g., YouTube or Vimeo videos). Embedded content from other websites behaves exactly as if the visitor had visited the external site.
These websites may collect data, use cookies, include third-party tracking, and monitor your interaction with the embedded content:
We use the Facebook Page Plugin to display our timeline. Facebook’s cookies and privacy policies are beyond our control. No cookies are set, and your IP address is not sent to Facebook until you consent. See Facebook’s Privacy Policy.
We embed Instagram content via the Instagram API. Interacting with embedded content may send your IP address to Instagram servers, in accordance with their terms. See Instagram’s Privacy Policy.
Youtube
We embed YouTube videos on our website. YouTube’s cookies and privacy policy are independent of ours. No data is sent until you consent. See YouTube’s Privacy Policy.
Vimeo
Our site includes videos hosted on Vimeo. Viewing embedded Vimeo videos may transmit your IP address to their servers. See Vimeo’s Privacy Policy.
4. Cookies
This website uses cookies, small text files placed on your device to improve the user experience. Cookies are generally used to store user preferences, shopping cart information, and anonymous analytics data (e.g., via Google Analytics). You may disable cookies in your browser settings. Please refer to your browser’s Help section for detailed instructions.5. Data Access
If you are not a registered client, we do not store any personal data about you. If you have a registered account, your personal data may be accessed by:6. Third-Party Access
We do not share your data with unrelated third parties.
The only exceptions are our direct partners who require limited data access to provide services you have requested.
Our direct partners include:
- Spot Studio – Politique de confidentialité.
- Agence Papyrus – Politique de confidentialité.
7. Data Retention Period
After the end of a service contract, Or Ligne Studio commits to deleting all personal data after an archival period of up to 5 years.
Retention periods comply with French legal requirements (Decree No. 2021-1362 of October 20, 2021), including:
- 5 years for client identification data;
- 1 year for supplementary client information;
- 1 year for payment data;
- 1 year for technical connection data;
- 1 year for traffic and location data;
- 2 years for client identification data used for direct marketing.
8. Security Measures
Or Ligne Studio undertakes to implement appropriate security measures, including:
- Pseudonymization and encryption of personal data;
- Safeguards ensuring confidentiality, integrity, and availability;
- Data recovery mechanisms in the event of incidents;
- Regular testing and evaluation of security systems.
These measures are aligned with the recommendations of the CNIL and ANSSI.
9. Your Data Rights
If you have an account or have submitted information through our site, you may request an exported file of your personal data, or request its deletion.
Please note that some data must be retained for legal or administrative purposes.
If you request deletion of all your data, we will no longer be able to provide support or services.
This privacy policy complies with the General Data Protection Regulation (GDPR) and French data protection law.
10. Data Protection Officer
If you have any questions or concerns regarding your personal data, please contact our Data Protection Officer at: communication@or-ligne.studio. We will respond in accordance with applicable laws.
